top of page
FREQUENTLY ASKED QUESTIONS
DO YOU HAVE A SPECIFIC QUESTION AND CANNOT FIND THE ANSWER? LOOK NO FURTHER! THESE ARE OUR COMMONLY ASKED QUESTIONS ABOUT OUR WEDDING + ENGAGEMENT SERVICES.
Q: HOW LONG DOES IT TAKE TO RECEIVE OUR PHOTOS?
A: IF YOUR PACKAGE INCLUDES 24 HOUR SNEAK PEAKS, YOU WILL GET 3-5 SELECT IMAGES BY THE END OF THE NEXT BUSINESS DAY. YOUR ENTIRE PORTFOLIO WILL BE UPLOADED TO YOUR ONLINE GALLERY + USB WILL BE SHIPPED WITHIN 31 CALENDER DAYS.
Q: DO YOU TAKE CREDIT CARD PAYMENTS?
A: AT JSP, WE WANT TO WORK WITH EVERYONE AND accommodate THEM TO THE FULLEST EXTENT. IF YOU DO NOT WISH TO DO CASH/CHECK, WE CAN TAKE PAYMENT VIA PAYPAL. FOR MORE INFO ON THIS PLEASE LET US KNOW THIS IS SOMETHING YOU ARE INTERESTED IN TAKING ADVANTAGE OF!
Q: WILL YOU EDIT PHOTOS OUTSIDE OF "ESSENTIAL EDITING"?
A: ESSENTIAL EDITING IS WHEN WE TAKE YOUR IMAGES AND EDIT THEM ACCORDING TO OUR SHOOTING STYLE. YOUR THOUGHTS AND IDEAS WILL ALWAYS BE A MAIN FACTOR IN HOW WE EDIT. WE WILL THEN SEND YOU THE FINISHED IMAGES. OUTSIDE OF ESSENTIAL EDITING, ANY SPECIFIC REQUESTS CAN BE DONE FOR A FEE.
Q: DO WE GET THE RAW IMAGES
A: WE DO NOT SEND RAW IMAGES TO CLIENTS. RAW IMAGES CAN SOMETIMES BE UNAPPEALING TO CLIENTS. EDITING IS A MAJOR PART OF THE UNSEEN SIDE OF A PHOTO SHOOT AND ALLOWS US TO GIVE YOU QUALITY PHOTOGRAPHS.
Q: DO YOU HAVE ANY ADDITIONAL SERVICES FOR OUR WEDDING?
A: WE OFFER PHOTO BOOTH SERVICES THROUGH SIMPLE BOOTH'S HALO SOFTWARE AT A DISCOUNTED RATE FOR OUR WEDDING CLIENTS. THIS IS A SELF STANDING, ONLINE PHOTO BOOTH THAT ALLOWS FOR DIGITAL PHOTOS TO BE TEXTED OR DOWNLOADED RIGHT TO YOUR GUESTS SMARTPHONE INSTANTLY! WE CAN ALSO OFFER A GROUP PHOTO OF THE ENTIRE WEDDING PARTY + GUESTS VIA DRONE FOR AN ADDITIONAL FEE.
Q: WHAT ARE YOUR BUSINESS HOURS?
A: PLEASE FEEL FREE TO TEXT/EMAIL ANYTIME US ANYTIME. WE ARE FREE TO CALL/ZOOM ANYTIME AFTER 430P EST ON WEEKDAYS AND ANYTIME ON THE WEEKEND.
bottom of page